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FAQ's

Welcome to our FAQ page, we are very happy to have you here and as a customer.
We have tried to answer the most common questions.

Product

Questions and answers related to all Yoseyomo® products.

What are the dimensions of Yoseyomo?

All our models share dimensions of 50 mm in diameter and 3 mm thick, varying only in the manufacturing material.

¿Cómo funciona Yoseyomo?

Puedes ver más información y con videos incluidos en nuestra página de: Cómo empezar.

Pero por resumir el concepto, todas las billeteras cripto del mundo se crean bajo el estandar de la industria BIP39. Un conjunto de 2048 palabras, que cada billetera en el momento de crear tu wallet, escoge entre 15 y 24 palabras aleatoriamente para componer esa frase semilla.

Lo que Yoseyomo permite es que mediante un punzón y marques cada palabra de forma codificada, en cada una de las lineas de puntos. Las 2048 palabras ordenadas alfabéticamente ocupan una posición, por lo tanto un número. De manera que si tu primera palabra es "amazing" corresponde con la posición 63.

Por lo tanto para guardarla en tu Yoseyomo, solo tendrías que punzar en los agujeros que corresponden a los valores marcados en la propia moneda: 32+16+8+4+3+2 y 1. Porque sumados entre sí, dan 63. La palabra que quieres guardar y proteger.

De esta forma codificas y almacenas en una pieza de metal resistente a todo (en el caso del YSYM2048 de titanio) tu frase semilla para perdurar en el tiempo.

De esta forma evitas guardar tu semilla, en un papel, en el block de notas del ordenador o en otro tipo de soportes y materiales que no garantizan la indestructibilidad o la resistencia a un hackeo de todos y cada uno de los fondos depositados en tu billetera.

Is the marking punch included with the purchase of Yoseyomo?

Yes, each Yoseyomo includes an automatic punch that facilitates metal marking without the need for a hammer.

Is it possible that the BIP39 list will be incompatible or disappear in the future?

Since BIP39 has been a widely adopted standard since 2013, it is unlikely to disappear. However, we are prepared to adapt to new standards if they emerge.

¿Es compatible con la lista SLIP39?

Si, es totalmente compatible. Simplemente visita la página SLIP39 de nuestra web, y utiliza esa guía, en vez de la lista BIP39.

Does Yoseyomo trigger the security alarm at airports?

No, we have tested passing through various security controls at different airports with Yoseyomo in all three available materials, and it has not triggered the alarm in any of them. So, you can safely carry it in your pocket if you need to travel with your Yoseyomo.

Shipping and returns

Frequently asked questions about shipping, returns and exchanges.

Is there any kind of guarantee for Yoseyomo?

We offer a two-year warranty by law and extend a lifetime warranty against damage, excluding loss, promising a replacement at no additional cost.

In which countries is Yoseyomo available?

Yoseyomo ships worldwide at competitive prices.

What should I do if my Yoseyomo is damaged or broken?

Use the lifetime warranty by sending an email to support@yoseyomo.com with details and pictures of the damage.

What steps can I take if I lose my Yoseyomo?

We recommend purchasing backup packages, available at a reduced price on our website.

Can't find the answer to your question?

Do not hesitate to contact us to solve your questions, we will be happy to assist you.